To assess the compatibility of a token with a specific chargepoint within the Chargepoint Management System, follow these steps:
1. Navigate to the "Token Request" tab on the charger detail screen.
2. Alternatively, access the test screen by going to the "Tokens" section and selecting the "Test Token" button. From there, choose the desired chargepoint for token testing.
3. Click on a specific token requesto view a comprehensive overview of the token's authentication process.
By following these steps and reviewing the detailed information provided, you can identify any issues affecting the token's functionality and take appropriate actions for troubleshooting and resolution.
Below you will find all possible reasons why the token did or did not work and the check every step performs.
| Charger allow any | Check if charger has allow any toggled. |
| Msp blocked | Check if the MSP the token belongs to is blocked. |
| Recent plug and charge approval | Check if plug and charge sequence has been activated. (only works on specific hardware) |
| Local token | Check if a token is part of a token group. |
| Reimbursement | Check if reimbursement is active on location the charger is attached to. |
| Hubject fast approval | Check if Hubject fast approval is toggled on. |
| Remote start token | Check if a remote start has been initiated. |
| Whitelisted token | Check if the token is recognized by EVesto system as roaming token. |
| Existing Hubject approval | Check if token has approved by Hubject in the past 15 minutes at this charger. |
| New token validation request | Check if token is recognized by roaming partners online. |